When you create a label for a Shopify order, ShipCelero can update the order in Shopify automatically. You choose the behaviour in the After booking card on the Review step.
The two sync modes
- Sync tracking to existing Shopify fulfillment — attaches the tracking number to a fulfillment that already exists; it does not fulfill the order
- Fulfill order in Shopify with tracking — marks the order (or the shipped items) as fulfilled and attaches the tracking number and carrier
When the order is fulfilled with tracking, Shopify sends a shipping confirmation email to the customer (if enabled in your Shopify notification settings) with a tracking link to the carrier's public tracking page.
Timing
Fulfillment sync happens immediately when the label is created — within a few seconds of clicking Create label.
What if sync fails?
If the fulfillment sync fails (for example due to a temporary Shopify API error), the label is still created in ShipCelero. You can find the tracking number in ShipCelero under Shipments and add it to the Shopify order manually.
Split orders
If an order is split into multiple packages, each package has its own tracking number, and Shopify receives the corresponding tracking per fulfillment.