ShipCelero uses Stripe to manage billing. Invoices and payment methods are managed through the Stripe billing portal.
Accessing the billing portal
- 1Go to Billing in the sidebar
- 2Click Manage payment method & invoices
- 3You are redirected to the Stripe billing portal
- 4Here you can view invoices, download PDFs, and update payment details
Subscription invoices
Invoices are emailed automatically to the billing email address after each successful payment. You can also download past invoices at any time from the billing portal. All amounts include VAT.
Extra-label invoices
Extra labels used beyond your plan's allowance are invoiced separately once at the end of each billing period. The Billing page lists these invoices with the period, label count, amount, and status; the full PDF with VAT breakdown is in the billing portal.
Payment methods
You can add and remove cards from the billing portal. The primary payment method is charged at the start of each billing period.
Failed payments
If a payment fails, Stripe retries automatically over several days and you receive an email notification. The Billing page shows Payment overdue — update your payment method there to restore full access.