PostNord returns specific error codes when a booking fails. Here are the most common ones and how to resolve them.
"Service is not available for this destination"
The selected service (e.g. MyPack Collect) is not available for the destination country or postal zone. Solutions:
- Try a different service (e.g. switch from MyPack Collect to Parcel)
- Check that the destination country is supported by your PostNord agreement
"Invalid service point"
The selected service point ID is not valid for the destination. This can happen if a service point has been removed since you selected it. Go back and choose a different service point.
"Weight exceeds maximum"
The package weight exceeds the service limit (typically 20 kg for domestic services, 30 kg for some business services). Options:
- Split the order into multiple shipments if possible
- Choose a heavy-parcel or pallet service if available in your agreement
- Contact PostNord to arrange a custom booking for oversize items
"Missing mandatory field"
A required field for the service was not provided. Common missing fields include phone number (required for home delivery notifications) and email. Check the form and fill in the missing fields.
"Customer number not found" / "Unauthorized"
The Customer ID is incorrect, or the selected PostNord country does not match your agreement. Go to Settings → Integrations → PostNord, verify both fields, and use Test connection.
"API temporarily unavailable"
PostNord's API is experiencing downtime. Check the PostNord status page or try again in a few minutes. If the issue persists for more than 30 minutes, contact PostNord support.