Tracking not updating

Tracking events are provided by the carrier. ShipCelero fetches them and displays them on the shipment detail page. If tracking appears stuck, the cause is usually with the carrier — not ShipCelero.

Common reasons tracking is not updating

• First scan delay — it can take up to 24 hours for the carrier to scan the parcel after pickup. "Label created" is normal until the first carrier scan.
• Carrier processing delays — high-volume periods (holidays, sales) can cause delays in tracking event updates.
• International tracking gaps — tracking often disappears for a period when the parcel is in transit between countries and then reappears at the destination country.
• Weekend delays — carriers often do not update tracking on weekends.

Forcing a refresh

Open the shipment detail page and click the Refresh tracking icon (circular arrows). This triggers an immediate fetch from the carrier and updates the status.

If the parcel seems genuinely lost

If tracking has not updated for more than 5 business days and the parcel has not been delivered:

• Contact the carrier directly with the tracking number — they can do an internal trace
• The tracking number is visible on the ShipCelero shipment detail page