If you cannot find the answer you need in this documentation, the ShipCelero support team is ready to help.
Contact support
Email us at support@shipcelero.com
We typically respond within one business day.
What to include in your request
Help us help you faster by including these details:
- Shipment ID — the ID shown on the shipment detail page (helps us look up the exact booking)
- Carrier and service — which carrier and service the issue relates to
- Error message — copy the exact error text you are seeing
- Steps to reproduce — what you did before the error appeared
- Screenshot — if applicable, a screenshot of the error is very helpful
For urgent issues
If you have an urgent shipment that is time-sensitive and cannot wait for email, mention "URGENT" in the subject line of your email. We monitor urgent requests during business hours.
Checking this documentation first often gives a faster answer than waiting for a support reply. Use the search at the top of this page to find your topic quickly.
Billing questions
For billing and subscription questions, visit the Stripe billing portal via Billing → Manage subscription, or include "billing" in your support email subject.