Most login problems have quick fixes. Work through the sections below.
Session expired
Sessions expire after a period of inactivity — you are redirected to the login page. Sign in again; your work in ShipCelero is saved server-side, so nothing is lost.
Nothing happens when I try to sign in
Sign-in opens in a popup window. If no window appears:
- Allow popups for ShipCelero in your browser and try again
- Disable aggressive content blockers for the login page
Redirect loops or "please sign in" after signing in
- Cookies must be enabled — the session is stored in a cookie
- Clear cookies for the ShipCelero site and sign in freshly
- Check your computer clock is correct; a large clock skew can invalidate the sign-in
Shopify embedded app will not authenticate
Inside Shopify Admin, ShipCelero runs embedded in an iframe, which requires third-party cookies:
- Allow third-party cookies (or add an exception for ShipCelero) in your browser
- Safari users: disable "Prevent cross-site tracking" for this to work, or use another browser for Shopify Admin
Forgot your password
Use Forgot password? on the sign-in page and follow the emailed instructions. Signed-in users can change their password under Settings → Account → Login password.
Account disabled
If you are told your account is disabled or you deleted your account earlier, contact your customer admin or support@shipcelero.com — deactivated accounts can be reactivated by an administrator.