Every shipment moves through a series of statuses as it progresses from creation to delivery. Here is what each status badge means.
Needs label (draft)
The shipment exists but no label has been booked yet — for example an order imported from Etsy. Open it to finish the details and purchase the label.
Booked
The label has been purchased and a tracking number allocated, but the carrier has not yet scanned the package. This is the first status after booking.
Dropped off
The carrier has physically received the package — the first carrier scan has happened, at a service point or during pickup.
Shipped / En route
The package is moving through the carrier network towards the recipient.
Delivered
The carrier has confirmed delivery. This may mean delivered to the recipient's address, left in a safe place, or collected at a service point.
Stopped
Something interrupted the normal flow. The shipment page shows the specific reason reported by the carrier, for example:
- Delayed — the package is held up in the network
- Delivery impossible — the address could not be delivered to
- Refused — the recipient refused the package
- Returned — the package is on its way back to you
Check the tracking timeline for details, and contact the carrier with the tracking number if action is needed.
Outbound and return shipments
Return labels appear as separate shipments marked as Return and move through the same statuses in the direction back to you.
Status update timing
Status updates depend on the carrier scanning the package. There is typically a delay of several hours between events — tracking does not update in real time. You can trigger a manual refresh from the shipment page with the Refresh tracking button.